Shipping Policy

SHIPPING/DELIVERY POLICY

We at Ngunique, will professionally and to the best of our ability and experience, package all your orders in durable material to prevent wear-and-tear in transit. Our packing is carried out in house and logistics is handled by a professional forwarder or courier that operates throughout the week. 

 

Shipping in UAE:

  • We provide delivery on prepaid orders. Standard delivery charges, which will be made known to you when accepting your order,  will apply on all cash/credit delivery orders.
  • We are ready to dispatch most orders the very next day but will endeavor to have it delivered within 5 working days max. Any custom orders may take longer, a delivery date for the same will be provided via email. Delivery to areas with remote connectivity may also take a longer period.
  • All orders will be delivered to the address mentioned at the time of placing the order. To ensure timely delivery and avoid misplacement, we request you to provide your complete address and check thoroughly before submitting.
  • In case the delivery is not accepted in the first attempt, the cost of re-shipping the products will have to be borne by the customer.

 

International Shipping : 

  • If you would like an overseas delivery, please get in touch with us at: support@ngunique 

 

Customs and Duties

  • International customers are solely responsible for all duties, import taxes, and brokerage fees.
  • These are not included in the cost of shipping, taxes and checkout page.
  • Customs, duties, and taxes can vary, so please check with your local customs agency for details on estimated costs.

 

Shipping the Lounger info

The lounger is delivered by a third party provider to an address in Dubai and to Ground floor locations ONLY. Please make note of the dimensions of the lounger and make sure you have sorted out the logistics of getting this piece of furniture into your house.

The lounger once dispatched cannot be refunded or exchanged.

If we attempt to deliver a lounger and you (the customer) are not there to receive it as has been arranged and agreed between you (the customer) and Ngunique then re-delivery can be arranged at a cost to you (the customer) of the amount quoted at the time.